How do I manage member card requests (approve, reject)?
When admin approval is required, new member card requests appear in the Requests section.
Viewing requests:
- Go to Member Cards → Requests from the left menu.
- You'll see a list of pending requests with the applicant's name, date, and member card type.
Reviewing a request:
- View the applicant's profile information.
- If a questionnaire was configured, read their answers.
- Check their profile photo (if required).
Actions:
- Approve — The member card is issued and the customer is notified.
- Reject — The request is declined and moved to the rejected list. The customer is notified.
Important:
- Paid member cards bypass approval — they are issued immediately upon payment.
- If you disable admin approval later, new requests will be automatically approved, but existing pending requests remain in the queue until you handle them.
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