Does my wallet pass update automatically?
Yes! Your wallet passes are dynamic — they update automatically in the following situations:
- E-Tickets: When you check in at an event, your ticket pass will update to show a "Checked In" status. This happens within seconds of scanning your QR code at the entrance.
- Membership Cards: When your loyalty points change or your membership status is updated (e.g., renewed or suspended), the wallet card refreshes automatically.
On iPhone, updates are pushed to your device via Apple Push Notifications. On Android, Google Wallet syncs changes automatically.
You do not need to remove and re-add the pass — it stays up to date on its own.
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How do I add my e-ticket to Apple Wallet or Google Wallet?
After purchasing your ticket, go to My Account → My Tickets on your mobile device. Each ticket will show an "Add to Apple Wallet" button (on iPhone) or "Add to Google Wallet" button (on Android). T...
How do I add my membership card to Apple Wallet or Google Wallet?
Once you have joined a membership program, go to My Account → My Membership Card on your mobile device. You will see an "Add to Apple Wallet" button (on iPhone) or "Add to Google Wallet" button (on...
What items can I add to my mobile wallet from Tixmondo?
Currently, you can add the following items to your Apple Wallet or Google Wallet: Event E-Tickets — each ticket for an event you purchased can be added individually to your wallet, complete with ev...