Welcome to the tixMondo platform! This Cookie Policy explains how we use cookies and similar technologies on our website https://tixmondo.ro and in our mobile applications (collectively referred to as the “Platform”). Our goal is to provide you with an optimal, secure, and personalized user experience while respecting your data privacy.

tixMondo is committed to complying with the General Data Protection Regulation (GDPR) of the European Union and applicable Romanian legislation, including Law No. 190/2018 on implementing Regulation (EU) 2016/679. By using the Platform, you confirm that you have read, understood, and accepted this Cookie Policy. If you do not agree, please do not use the Platform or adjust your browser settings to refuse cookies.

If you have any questions or requests regarding this policy, please contact us at: https://tixmondo.ro/support/contact/form.

1. What Are Cookies?

1.1. Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the site to recognize your device and collect anonymous information about your browsing, such as preferences, browser type, or time spent on the site. Cookies do not contain personal data but may be linked to information you voluntarily provide.

1.2. Other similar technologies include:

• Tracking pixels (web beacons): Invisible images that detect site visits.
• Local storage and session storage: Browser storage spaces for temporary or persistent data.
• Fingerprinting: Techniques that uniquely identify your device without storing traditional cookies.

1.3. These technologies help us improve the Platform’s functionality, analyze traffic, and personalize content.

2. Why Do We Use Cookies?

2.1. tixMondo uses cookies and similar technologies for the following essential and legitimate purposes:

• Basic Platform functionality: To enable authentication, order processing, and secure navigation. Some cookies are strictly necessary for the Platform to function properly.
• Analysis and improvement: To understand how you interact with the site and optimize performance.
• Personalization: To provide relevant recommendations based on your previous preferences.
• Security: To prevent fraud and cyberattacks.
• Advertising: To display relevant content, but only with your explicit consent.

2.2. Essential cookies are indispensable for the Platform’s operation and cannot be disabled without affecting core functionalities, such as account access, order placement, or electronic ticket validation.

2.3. All non-essential cookies are used only with your consent, obtained through the consent banner displayed on your first visit.

3. Types of Cookies Used

Cookies are classified based on purpose, duration, and provider. On the tixMondo Platform, we use the following categories:

3.1. Essential Cookies (Strictly Necessary)

3.1.1. These are indispensable for the Platform’s proper functioning and cannot be disabled. They ensure core features, such as session security, user authentication, and payment processing. Without these cookies, certain parts of the site would not work, such as adding tickets to the cart or completing orders.

3.1.2. Examples:

• Session cookies: Store temporary data for the current browsing session (e.g., _session_id).
• Security cookies: Protect against CSRF attacks (e.g., csrf_token).

3.1.3. Duration: Session (deleted when the browser is closed) or up to 1 year.
3.1.4. Provider: tixMondo.
3.1.5. Consent required: No, as they are essential under GDPR (Art. 6(1)(f) – legitimate interest).

3.2. Functional Cookies

3.2.1. These allow the Platform to remember your choices (e.g., language, region) to provide a personalized experience. They are not strictly essential but enhance usability.

3.2.2. Examples:

• Language preferences: _lang (stores the selected language).
• Local storage: For saving account data (e.g., recent searches).

3.2.3. Duration: Up to 1 year.
3.2.4. Provider: tixMondo.
3.2.5. Consent required: Yes, for non-essential cookies.

3.3. Performance and Analytics Cookies

3.3.1. These collect aggregated and anonymous data about how you use the Platform to improve speed and content. They do not identify individuals.

3.3.2. Examples:

• Google Analytics: _ga, _gid (track visits and traffic sources).
• Hotjar: _hjSessionUser (analyzes user behavior via heatmaps).

3.3.3. Duration: Up to 2 years.
3.3.4. Provider: Third parties (Google, Hotjar).
3.3.5. Consent required: Yes. Data is anonymized (IP masked) for GDPR compliance.

3.4. Marketing and Advertising Cookies

3.4.1. These personalize ads displayed on the Platform or partner sites based on your interests. They may track visits across multiple sites.

3.4.2. Examples:

• Google Ads: _gads, _gac (for advertising campaigns).
• Facebook Pixel: _fbp (tracks conversions for ads).

3.4.3. Duration: Up to 13 months.
3.4.4. Provider: Third parties (Google, Facebook, etc.).
3.4.5. Consent required: Yes, explicit. You can opt out at any time.

3.5. Third-Party Cookies

3.5.1. The Platform may integrate third-party services (e.g., payment processors Stripe, PayPal), which place their own cookies. These are governed by their respective privacy policies:

• Stripe: m.stripe.com (for payment security).
• PayPal: _paypal_sess (for transaction authentication).

3.5.2. We recommend reviewing the third parties’ policies for details.

4. Cookie Duration

4.1. Session cookies: Automatically deleted when you close the browser.
4.2. Persistent cookies: Stored for the specified period (from 30 days to 2 years), then automatically deleted.

4.3. You can manually delete cookies at any time through your browser settings.

5. Managing and Controlling Cookies

5.1. Consent

5.1.1. On your first visit to the Platform, a consent banner is displayed, allowing you to accept or refuse non-essential cookies. Consent is valid for 6 months but can be withdrawn at any time.

5.1.2. Options:

• Accept: Click “Accept All” for all categories.
• Customize: Select desired categories (e.g., only analytics).
• Refuse: Click “Refuse All” – only essential cookies will be used.

5.1.3. Consent is stored via the essential consent cookie (_cookie_consent).

5.2. Withdrawing Consent

5.2.1. You can withdraw consent at any time:

• Via the “Manage Cookie Preferences” link in the site’s footer.
• Through your account settings on the Platform.
• By deleting cookies from your browser.

5.2.2. Withdrawing consent does not affect essential cookies or prior processing (but you can request data deletion via a GDPR request).

5.3. Browser Control

5.3.1. Most browsers allow you to control cookies:

• Chrome: Settings > Privacy and Security > Cookies.
• Firefox: Options > Privacy & Security > Cookies.
• Safari: Preferences > Privacy > Manage Website Data.
• Edge: Settings > Cookies and Site Permissions.

5.3.2. Blocking cookies may affect the Platform’s functionality (e.g., inability to purchase tickets).

5.3.3. To opt out of third-party cookies, visit sites like Your Online Choices (http://www.youronlinechoices.com/) or Network Advertising Initiative.

6. Your Data Rights

6.1. Under GDPR, you have the following rights:

• Access: To confirm whether we process your data.
• Rectification: To correct inaccurate data.
• Erasure (“right to be forgotten”): To delete data, except where we have legal obligations.
• Restriction: To limit processing in certain cases.
• Portability: To receive data in a structured format.
• Objection: To object to processing based on legitimate interest or direct marketing.
• Withdrawal of consent: At any time, without affecting the lawfulness of prior processing.

6.2. To exercise your rights, contact us at https://tixmondo.ro/support/contact/form. We respond within 30 days.

6.3. You have the right to lodge a complaint with the Romanian National Authority for the Supervision of Personal Data Processing (ANSPDCP).

7. Data Security

7.1. tixMondo implements robust technical and organizational measures to protect cookies and associated data against unauthorized access, loss, or alteration (e.g., SSL/TLS encryption, restricted access).

7.2. However, no online transmission is 100% secure; we recommend using secure connections.

8. Changes to the Cookie Policy

8.1. tixMondo reserves the right to update this policy periodically to reflect legislative, technical, or operational changes.

8.2. The updated version will be published on the site, with notification via banner or email (if you provided your address). Last updated: September 17, 2025.

8.3. Continued use of the Platform after publication constitutes acceptance of the changes. We recommend checking this page periodically.

9. Contact

9.1. For questions, requests, or complaints regarding cookies, contact:

• Email: https://tixmondo.ro/support
• Form: https://tixmondo.ro/support/contact/form
• Address: tixMondo S.R.L., Str. Exemplu Nr. 1, Bucharest, Romania

Thank you for your trust in tixMondo!