What does "Locked" mean on a future event in the settlement?
A "Locked" badge on a future event means your current Settlement Trust Level does not allow advance payouts for that event. The funds will become available for withdrawal after the event date has passed.
As you complete more successful events with ticket sales, your trust level will increase automatically and you may gain the ability to request advance payouts.
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Can I request a payout before my event takes place?
This depends on your Settlement Trust Level: Level 0 (new organizers): Payouts are only available for past events (after the event date has passed). Level 1: You can request up to a percentage of f...
What is the Settlement Trust Level?
The Settlement Trust Level determines whether you can request advance payouts for upcoming events: Level 0: Settlement only after the event has taken place. This is the default for new organizers. ...
How do I request a payout from my sales?
Go to Sales & Reports > Settlement > Request Payout. You will see a list of your events with available balances. Select the events you want to withdraw from by checking the checkboxes, adjust the a...
What is the Settlement feature?
The Settlement feature allows you as an organizer to request payouts from your ticket and product sales revenue. You can see your total earnings across all events, request bank transfers, or move f...
How long does it take to receive my settlement payout?
After you submit a payout request, the Tixmondo team reviews it (typically within 1-2 business days). Once approved, the bank transfer is initiated and usually arrives in your account within 1-3 bu...