Will I receive an invoice for the Tixmondo commission?
Yes. When your settlement request is approved (for bank payouts) or processed (for wallet transfers), Tixmondo automatically generates a commission invoice. This invoice covers only the Tixmondo commission amount, not the full payout.
The invoice is sent to your registered billing email and is also available in your settlement history.
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Can I request a payout before my event takes place?
This depends on your Settlement Trust Level: Level 0 (new organizers): Payouts are only available for past events (after the event date has passed). Level 1: You can request up to a percentage of f...
How is the Tixmondo commission calculated on my settlement?
Tixmondo retains a commission percentage from each ticket sale (default 4%, configurable per business via your framework contract). The commission is automatically deducted from the revenue. On the...
How do I request a payout from my sales?
Go to Sales & Reports > Settlement > Request Payout. You will see a list of your events with available balances. Select the events you want to withdraw from by checking the checkboxes, adjust the a...
What is the Settlement feature?
The Settlement feature allows you as an organizer to request payouts from your ticket and product sales revenue. You can see your total earnings across all events, request bank transfers, or move f...
How long does it take to receive my settlement payout?
After you submit a payout request, the Tixmondo team reviews it (typically within 1-2 business days). Once approved, the bank transfer is initiated and usually arrives in your account within 1-3 bu...