What happens if my cashless activation request is rejected?
If your cashless activation request is rejected, you will receive a notification in the portal with details.
Common reasons for rejection include:
- The event does not yet have a signed Framework Contract
- Event details are incomplete or the event is too far in the future
- Additional documentation is required
You can submit a new request after addressing the issue, or contact support@tixmondo.com for clarification.
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How much does cashless activation cost?
Cashless activation for an event involves two types of charges: Activation fee: 300 RON per event — a one-time fee covering the digital infrastructure for that specific event. Top-up commission: ch...
How long does cashless activation approval take?
Once you submit your cashless activation request, the Tixmondo team will review it and respond within 1–2 business days. You will receive a notification in the portal (bell icon) as soon as your re...
Do I need to activate cashless separately for each event?
Yes — cashless activation is done per event. Each event has its own digital infrastructure, wristband pool, and balance management, so a separate activation and fee applies to each one. If you run ...
How do I activate cashless payments for my event?
Activating cashless for your event is a three-step process: Submit a request — go to your event page, click the Activation tab, and click Request Cashless Activation. Your request will be reviewed ...