What happens if my cashless activation request is rejected?
If your cashless activation request is rejected, you will receive a notification in the portal with details.
Common reasons for rejection include:
- The event does not yet have a signed Framework Contract
- Event details are incomplete or the event is too far in the future
- Additional documentation is required
You can submit a new request after addressing the issue, or contact support@tixmondo.com for clarification.
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Do I need to activate cashless separately for each event?
Yes — cashless activation is done per event. Each event has its own digital infrastructure, wristband pool, and balance management, so a separate activation and fee applies to each one. If you run ...
How can I pay the cashless activation fee?
Once your cashless activation request is approved, you can pay the activation fee in two ways: Business Wallet — instant payment from your prepaid balance. If your wallet has sufficient funds, this...
How much does cashless activation cost?
Cashless activation for an event involves two types of charges: Activation fee: 300 RON per event — a one-time fee covering the digital infrastructure for that specific event. Top-up commission: ch...
How do I activate cashless payments for my event?
Activating cashless for your event is a three-step process: Submit a request — go to your event page, click the Activation tab, and click Request Cashless Activation. Your request will be reviewed ...
How long does cashless activation approval take?
Once you submit your cashless activation request, the Tixmondo team will review it and respond within 1–2 business days. You will receive a notification in the portal (bell icon) as soon as your re...