How do I top up my Business Wallet?
To add funds to your wallet:
- Go to Administrative → Balance in the portal menu.
- Click "Top up balance".
- Enter the amount in EUR (minimum 5 EUR).
- Review the equivalent in RON (if applicable) and accept the non-refundable waiver.
- Click "Proceed to payment".
- Complete the card payment through the secure payment gateway.
After a successful payment, the funds are credited to your wallet instantly. You will see the updated balance on the dashboard.
Rate limits: Maximum 5 top-ups per hour to prevent accidental duplicate payments.
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Can I transfer settlement funds to my service wallet?
Yes! Instead of requesting a bank payout, you can transfer funds from your settlement balance directly to your Business Wallet. This is instant (no admin approval needed) and the funds become immed...
What services can I pay for with my wallet balance?
Your wallet balance can be used to pay for platform services including: SMS notifications — send text messages to your customers (event reminders, ticket confirmations, etc.). Email campaigns — bul...
Are wallet credits refundable?
No. Wallet credits are non-refundable. When topping up, you explicitly acknowledge and waive your right of withdrawal pursuant to EU Directive 2011/83/EU, Article 16(m), as the digital content and ...
How can I view my transaction history?
Go to Balance > History from the main menu. You will see a complete list of all wallet transactions with the following details: Date — when the transaction occurred (in your business timezone) Type...