How do I export my sales data or attendee lists?
You can export data from several sections of the portal:
Sales Reports:
- Go to Sales & Reports → All Orders to see all transactions.
- Filter by event, date range, product type, or payment status.
- Click the Export button to download the data.
Sold E-Tickets:
- Go to Sales & Reports → Sold E-Tickets for ticket-specific breakdowns.
- View charts by ticket type, revenue, and time period.
Contact Information:
- Go to Sales & Reports → Contact Info to get buyer contact details.
- Useful for post-event communication and marketing.
Check-in Reports:
- Each event's analytics section has Check-ins Details with timestamps and scanner information.
Aceeași categorie
A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options: Send a single item — click Send to email next to the specific ticket, voucher or reservation, ente...
How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket, vo...
How can I see the products purchased in an order?
On the Sales Reports → All Orders page, each order row has a small expand arrow on the left. Click it to open an inline panel showing all purchased products for that order: e-tickets, vouchers, and...
What does Revenue by Event show?
The Revenue by Event chart compares net revenue across your upcoming events side by side using a horizontal bar chart. It lets you instantly see which events are performing best financially, helpin...
What is Sales by Source?
Sales by Source shows where your orders come from: Online — purchases made through the website. Point of Sale — on-site purchases (e.g., at the door). Backoffice — orders created manually by your t...