A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options:
- Send a single item — click Send to email next to the specific ticket, voucher or reservation, enter the correct address, and confirm.
- Resend the full order — click Resend full order in the order header, enter the correct address, and confirm. All PDFs will be sent in one email.
Every resend is logged in an audit trail (who sent it, when, to which address). There is no resend limit.
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How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket, vo...
How can I see the products purchased in an order?
On the Sales Reports → All Orders page, each order row has a small expand arrow on the left. Click it to open an inline panel showing all purchased products for that order: e-tickets, vouchers, and...
What happens when a customer pays for a table reservation?
The payment flow for paid table reservations works as follows: The customer selects a table on the interactive floor plan and clicks Reserve. A temporary lock is placed on the table (default 10 min...
Can I manually hold or release tables for specific guests?
Yes! On your event's Table Reservations page, you can: Hold a table — Click on an available table and select “Hold”. Enter the guest's name, phone, and email. The table will be marked as held (bloc...