Orders

How can I see the products purchased in an order?

On the Sales Reports → All Orders page, each order row has a small expand arrow on the left. Click it to open an inline panel showing all purchased products for that order: e-tickets, vouchers, and…

How can I download a ticket, voucher or table reservation PDF from an order?

Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket…

A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?

Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options: Send a single item — click Send to email next to the specific ticket, voucher or reservation, enter…

How do I export my sales data or attendee lists?

You can export data from several sections of the portal: Sales Reports: Go to Sales & Reports → All Orders to see all transactions. Filter by event, date range, product type, or payment status. Click…