How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket, voucher, or table reservation confirmation).
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A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options: Send a single item — click Send to email next to the specific ticket, voucher or reservation, ente...
How can I see the products purchased in an order?
On the Sales Reports → All Orders page, each order row has a small expand arrow on the left. Click it to open an inline panel showing all purchased products for that order: e-tickets, vouchers, and...
What happens when a customer pays for a table reservation?
The payment flow for paid table reservations works as follows: The customer selects a table on the interactive floor plan and clicks Reserve. A temporary lock is placed on the table (default 10 min...
Can I manually hold or release tables for specific guests?
Yes! On your event's Table Reservations page, you can: Hold a table — Click on an available table and select “Hold”. Enter the guest's name, phone, and email. The table will be marked as held (bloc...