Table Reservations
How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket…
A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options: Send a single item — click Send to email next to the specific ticket, voucher or reservation, enter…
How do I set up table reservations for my event?
To set up table reservations: Create a floor plan — Go to Tools → Venue Designer, open the Floor Plan tab, add zones, tables, and decorative elements. Save the venue. Configure pricing — Go to your…
Can I manually hold or release tables for specific guests?
Yes! On your event's Table Reservations page, you can: Hold a table — Click on an available table and select “Hold”. Enter the guest's name, phone, and email. The table will be marked as held…
How does table scanning work at the venue?
When a guest arrives at the venue: The guest shows their reservation QR code (received via email or SMS). Your staff scans the QR code using the Tixmondo scanning app. The system changes the table…
How does the Venue Designer floor plan work?
The Venue Designer has a dedicated Floor Plan tab where you can visually design your venue layout: Zones — Create colored zones (e.g., VIP, Standard, Terrace) with unique names and colors. Tables —…
How do I set different prices for different zones or tables?
You can configure pricing at two levels: Zone pricing — Each zone has a base price. Go to your event → Table Reservations → select the venue and timeframe, then set the price and currency for each…
What happens when a customer pays for a table reservation?
The payment flow for paid table reservations works as follows: The customer selects a table on the interactive floor plan and clicks Reserve. A temporary lock is placed on the table (default 10…
Can I export the list of table reservations?
Yes. On the Table Reservations page for your event, click the Export CSV button. This downloads a CSV file containing all reservations with: table ID, table label, zone, guest name, phone, email…