How does table scanning work at the venue?
When a guest arrives at the venue:
- The guest shows their reservation QR code (received via email or SMS).
- Your staff scans the QR code using the Tixmondo scanning app.
- The system changes the table status from RESERVED to OCCUPIED — confirming the guest has been seated.
The QR code contains the reservation's short code, which is a unique identifier. The scan result shows the guest name, table label, and zone.
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How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket, vo...
A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options: Send a single item — click Send to email next to the specific ticket, voucher or reservation, ente...
What happens when a customer pays for a table reservation?
The payment flow for paid table reservations works as follows: The customer selects a table on the interactive floor plan and clicks Reserve. A temporary lock is placed on the table (default 10 min...
Can I export the list of table reservations?
Yes. On the Table Reservations page for your event, click the Export CSV button. This downloads a CSV file containing all reservations with: table ID, table label, zone, guest name, phone, email, s...