What happens when a customer pays for a table reservation?
The payment flow for paid table reservations works as follows:
- The customer selects a table on the interactive floor plan and clicks Reserve.
- A temporary lock is placed on the table (default 10 minutes) to prevent other customers from reserving it simultaneously.
- The customer fills in their details and chooses to pay with a new card or a saved card.
- The payment is processed through Netopia (the payment gateway). The customer is redirected to the secure payment page.
- After successful payment, the reservation is confirmed and the customer receives a confirmation with a QR code via their chosen channel (email, SMS, or WhatsApp).
If the payment fails or the lock expires, the table becomes available again automatically.
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How do I set different prices for different zones or tables?
You can configure pricing at two levels: Zone pricing — Each zone has a base price. Go to your event → Table Reservations → select the venue and timeframe, then set the price and currency for each ...
A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options: Send a single item — click Send to email next to the specific ticket, voucher or reservation, ente...
How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket, vo...
How do I set up table reservations for my event?
To set up table reservations: Create a floor plan — Go to Tools → Venue Designer, open the Floor Plan tab, add zones, tables, and decorative elements. Save the venue. Configure pricing — Go to your...