Vouchers
A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options: Send a single item — click Send to email next to the specific ticket, voucher or reservation, enter…
How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket…
How do value vouchers work as discounts at checkout?
Digital vouchers you sell can be used by customers to reduce their order total. The voucher applies only to your products. Customer enters the voucher short code in the cart Discount applied…
What are Vouchers and what types are available?
Vouchers are value-based products you can sell alongside your events. There are two types: DIGITAL — purchased online at checkout, delivered digitally. Can be split (partial redemption) if…
How do voucher prices and stock work?
Voucher pricing works the same as e-ticket pricing: Multiple price periods — create different prices with start/end dates (e.g., early bird pricing). Stock per price — each price period can have its…
How do I scan and redeem vouchers at my event?
Redeemable vouchers can be scanned at the event using the same check-in scanner used for e-tickets: Open the scanning app or scanner page. Scan the QR code on the customer voucher. The system will…
What happens if I delete a component product that's in a bundle?
If you delete (soft-delete) a product that's a component of a bundle: The bundle stock drops to 0 — it can no longer be purchased. The bundle remains in your list with a stock indicator showing it's…
How does the financial split work for bundles?
When a bundle is sold, the system splits the bundle price proportionally across all component items. The formula: effectivePrice = componentOriginalPrice × (bundlePrice / sumOfAllComponentPrices)…
How does bundle stock work?
Bundle stock is automatically calculated based on the stock of its components. How it's calculated: The available bundle stock equals the minimum of (component stock / component quantity) across all…
How do I edit a bundle's components after creation?
You can modify bundle components at any time from the bundle edit page. Step by step: Go to your event → Sales & Products → Bundles. Click the edit icon on your bundle. In the Bundle components card…
Can I use pre-sale codes on bundle prices?
Yes! Pre-sale access codes work on bundle prices the same way they work on ticket and voucher prices. How to set up: Go to your bundle → Prices tab. Edit a price (or create a new one). Scroll down to…
How do I set a price for my bundle?
After creating a bundle, you need to add at least one price before it can be sold. Step by step: Go to your bundle → click the Prices tab (or the dollar icon in the bundles list). Click "Add New…
What are bundles and how do they work?
Bundles (also called packs) let you combine multiple products — tickets and vouchers — into a single package that customers buy at a discounted price. How it works: You select existing ticket and…
How do I create a bundle?
Creating a bundle is simple and takes just a few steps: Prerequisites: You need at least one ticket or voucher product already created for your event. Your business must have a signed Framework…
Can I use pre-sale codes together with member card pricing?
Yes! Pre-sale codes and member card pricing are independent features that can coexist on the same product. How they work together: Pre-sale code controls access to the price (can they see the buy…
How do I set up unique pre-sale codes (one per customer)?
Unique codes give each customer their own personal access code. Customers must register to receive their code. Step by step: Go to your event → Tickets or Vouchers. Open a product and go to Prices…
Can I disable or deactivate a pre-sale code?
Yes, you have full control over pre-sale codes: For Shared codes: To disable a shared code, simply edit the price and either: Turn off "Require access code for this price" — the price becomes open to…
What are pre-sale access codes and how do they work?
Pre-sale access codes allow you to restrict certain price tiers so that only customers with a valid code can purchase at that price. How it works: You enable pre-sale on a specific price (not the…
Where can I see an overview of all pre-sale codes for my event?
Go to your event and click Sales & Products → Pre-sale codes in the event navigation. What you see: Summary cards — Total products with pre-sale, total pre-sale prices, shared codes count, unique…
What does the customer see for a pre-sale locked price?
When a price has pre-sale enabled, the customer experience changes slightly: Before entering a code: The price is displayed normally (amount + currency). Instead of the quantity selector (+/-…