What are pre-sale access codes and how do they work?
Pre-sale access codes allow you to restrict certain price tiers so that only customers with a valid code can purchase at that price.
How it works:
- You enable pre-sale on a specific price (not the entire product).
- Customers see the price on the event page, but instead of a quantity selector they see a lock icon with an "Enter code" button.
- After entering a valid code, the price unlocks and they can add it to their cart normally.
- Prices without pre-sale remain open for everyone.
Two types of codes:
| Shared Code | Unique Code | |
|---|---|---|
| How it works | You create one code and distribute it | Each customer registers and gets a personal code |
| Distribution | Newsletter, social media, sponsors | Automatic via the platform |
| Tracking | Per user/session usage count | Per registration with full user details |
| Guest access | Yes (tracked by session) | No (requires login) |
| Best for | Promotions, sponsor deals, fan clubs | Exclusive access, VIP lists, loyalty rewards |
Pre-sale codes work for both tickets and vouchers.
Aceeași categorie
What are Vouchers and what types are available?
Vouchers are value-based products you can sell alongside your events. There are two types: DIGITAL — purchased online at checkout, delivered digitally. Can be split (partial redemption) if configur...
What are bundles and how do they work?
Bundles (also called packs) let you combine multiple products — tickets and vouchers — into a single package that customers buy at a discounted price. How it works: You select existing ticket and v...
Can I use pre-sale codes on bundle prices?
Yes! Pre-sale access codes work on bundle prices the same way they work on ticket and voucher prices. How to set up: Go to your bundle → Prices tab. Edit a price (or create a new one). Scroll down ...
How do I create a bundle?
Creating a bundle is simple and takes just a few steps: Prerequisites: You need at least one ticket or voucher product already created for your event. Your business must have a signed Framework con...
Where can I see an overview of all pre-sale codes for my event?
Go to your event and click Sales & Products → Pre-sale codes in the event navigation. What you see: Summary cards — Total products with pre-sale, total pre-sale prices, shared codes count, unique c...