How do value vouchers work as discounts at checkout?
Digital vouchers you sell can be used by customers to reduce their order total. The voucher applies only to your products.
- Customer enters the voucher short code in the cart
- Discount applied proportionally across your products
- Voucher remaining value decreases
- On refund, voucher balance is restored
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A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options: Send a single item — click Send to email next to the specific ticket, voucher or reservation, ente...
How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket, vo...
How do voucher prices and stock work?
Voucher pricing works the same as e-ticket pricing: Multiple price periods — create different prices with start/end dates (e.g., early bird pricing). Stock per price — each price period can have it...
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