What is the Questionnaire and how do I set it up?
The Questionnaire lets you collect custom information from customers when they apply for your member card.
How to set it up:
- Go to Rules and Questionnaire → Questionnaire in the card type navigation.
- Enable the questionnaire using the toggle.
- Click Add question to add your custom questions.
- Questions are free-text — customers type their answers when applying.
Use cases:
- Ask for company name, role, or department.
- Collect dietary preferences for event-linked member cards.
- Ask 'How did you hear about us?'
Important:
- The questionnaire is only active for free member cards. Paid member cards skip the questionnaire entirely.
- This feature requires a subscription upgrade from the free plan.
- Answers are visible in the member's request details when reviewing applications.
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Can I use member cards without signing the Framework Contract?
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A member card program is one of the most effective ways to grow your business. Here's why: The numbers speak for themselves 67% more revenue — repeat customers spend significantly more than first-t...
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The key differences affect both pricing and the application process: Free member cards: No cost for the customer. Application goes through the full process: questionnaire (if configured) → admin ap...
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