Where can I see my current wallet balance?
Your wallet balance is visible in several places:
- Header icon — a wallet icon with the current balance is displayed in the top navigation bar (visible when balance is greater than 0)
- Balance dashboard — navigate to Balance > Your balance for a detailed overview with quick top-up buttons, recent transactions, and service pricing
- History page — the "Balance After" column shows your balance after each transaction
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Can I transfer settlement funds to my service wallet?
Yes! Instead of requesting a bank payout, you can transfer funds from your settlement balance directly to your Business Wallet. This is instant (no admin approval needed) and the funds become immed...
How do I top up my Business Wallet?
To add funds to your wallet: Go to Administrative → Balance in the portal menu. Click "Top up balance". Enter the amount in EUR (minimum 5 EUR). Review the equivalent in RON (if applicable) and acc...
What services can I pay for with my wallet balance?
Your wallet balance can be used to pay for platform services including: SMS notifications — send text messages to your customers (event reminders, ticket confirmations, etc.). Email campaigns — bul...
Are wallet credits refundable?
No. Wallet credits are non-refundable. When topping up, you explicitly acknowledge and waive your right of withdrawal pursuant to EU Directive 2011/83/EU, Article 16(m), as the digital content and ...
How can I view my transaction history?
Go to Balance > History from the main menu. You will see a complete list of all wallet transactions with the following details: Date — when the transaction occurred (in your business timezone) Type...