How can I view my transaction history?
Go to Balance > History from the main menu. You will see a complete list of all wallet transactions with the following details:
- Date — when the transaction occurred (in your business timezone)
- Type — Top-up, Usage, Refund, or Adjustment
- Description — details about the transaction
- Feature — which service was used (SMS, Email, etc.)
- Amount — credited (+) or debited (-) amount in EUR
- Balance After — your wallet balance after this transaction
You can filter by transaction type and feature to find specific entries.
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Can I transfer settlement funds to my service wallet?
Yes! Instead of requesting a bank payout, you can transfer funds from your settlement balance directly to your Business Wallet. This is instant (no admin approval needed) and the funds become immed...
How do I top up my Business Wallet?
To add funds to your wallet: Go to Administrative → Balance in the portal menu. Click "Top up balance". Enter the amount in EUR (minimum 5 EUR). Review the equivalent in RON (if applicable) and acc...
What services can I pay for with my wallet balance?
Your wallet balance can be used to pay for platform services including: SMS notifications — send text messages to your customers (event reminders, ticket confirmations, etc.). Email campaigns — bul...
What services use the wallet balance?
The wallet balance is used to pay for consumable services on the platform: SMS notifications — send text messages to your members and ticket holders Email campaigns — send marketing emails to your ...
Are wallet credits refundable?
No. Wallet credits are non-refundable. When topping up, you explicitly acknowledge and waive your right of withdrawal pursuant to EU Directive 2011/83/EU, Article 16(m), as the digital content and ...