What is the service fee shown in my cart?
The service fee is set by the event organizer and covers ticket processing costs. It is displayed separately in your cart and included in the total.
It is a percentage of the ticket price, set individually per price tier. If no service fee is set, it shows as 0.
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What items can I add to my mobile wallet from Tixmondo?
Currently, you can add the following items to your Apple Wallet or Google Wallet: Event E-Tickets — each ticket for an event you purchased can be added individually to your wallet, complete with ev...
How do I add my membership card to Apple Wallet or Google Wallet?
Once you have joined a membership program, go to My Account → My Membership Card on your mobile device. You will see an "Add to Apple Wallet" button (on iPhone) or "Add to Google Wallet" button (on...
Does my wallet pass update automatically?
Yes! Your wallet passes are dynamic — they update automatically in the following situations: E-Tickets: When you check in at an event, your ticket pass will update to show a "Checked In" status. Th...
How do I add my e-ticket to Apple Wallet or Google Wallet?
After purchasing your ticket, go to My Account → My Tickets on your mobile device. Each ticket will show an "Add to Apple Wallet" button (on iPhone) or "Add to Google Wallet" button (on Android). T...