Buying tickets vouchers
How do events with multiple occurrences work?
Some events — such as theater plays, opera, concerts, or festivals — run across multiple dates (occurrences). Here is how they work on Tixmondo: The event has a single page with all general…
Where can I see the cast and special details for an event?
When viewing an event page, look for the “Cast” or “Lineup” section. There you will find: The full cast or lineup for the selected performance date Each artist’s role (for theater/opera) or…
Can I choose more than one artist type on my profile?
Yes! Tixmondo supports multiple artist types on a single profile. For example, you can be listed as both a Soprano and an Actor, or as a Musician and a Dancer. To manage your types: Go to My Profile…
How do I enable my public artist page?
If you are listed as an artist on the platform, you can activate your public artist page so fans and event-goers can discover you. To do this: Log in to your Tixmondo account Go to My Profile →…
How do I choose the right date when buying a ticket for an event with multiple performances?
When you open an event that has multiple performances, you will see a date picker above the ticket list. Simply: Select the date you want to attend The ticket list and seat availability update…
What is the public profile of an artist on Tixmondo?
Some artists on Tixmondo may have a public profile linked to their Tixmondo user account. When available, you can view: The artist’s name, photo, and type (e.g., DJ, Actor, Singer) A short biography…
Is my ticket valid for any performance of the event?
No. Your ticket is valid only for the specific date and performance you selected at checkout. Each performance is an independent showing with its own ticket stock and seating. The date and time of…
Where can I see the cast or artists for an event?
If the organizer has published cast information, you will see a Cast section on the event page. It shows: Artist photos (when available) Artist names and their roles (e.g., “James Zabiela — DJ”, “Ion…
What happens if an artist or the cast changes after I bought my ticket?
If the organizer makes a last-minute cast change and chooses to notify ticket holders, you will receive an email notification with details about the change: Which role was affected The original…
Why can an event have multiple dates or performances?
Some events — such as theater plays, concerts, opera performances, or club nights — have multiple showings (performances) of the same production on different dates. Instead of listing each date as a…
Can prices or available seats differ between performances?
Yes. The organizer can set different prices and stock limits for each performance. For example: A premiere night might have higher prices A matinee might have a smaller capacity Some dates might…
Why do I see the same event multiple times in a list or season?
You should not see the same event listed multiple times. Events with multiple performances appear as a single entry in search results and event listings, showing the next available date. If you see…
Where can I see the other available dates for the same event?
On the event page, look for the date picker section above the ticket list. It shows all available performance dates for this event. Click on any date to see the ticket availability and prices for…
How does the voucher code work at checkout?
You can enter a voucher code in your shopping cart to get a discount. There are two types: Value vouchers (from an organizer) — apply only to that organizer's products. They have a stored balance…
Why can't I add more tickets to my cart?
The organizer may have set a maximum number of tickets per account. If you've reached the limit, you'll see "You have reached the maximum tickets for this price". Previously purchased tickets count…
What is the service fee shown in my cart?
The service fee is set by the event organizer and covers ticket processing costs. It is displayed separately in your cart and included in the total. It is a percentage of the ticket price, set…
In which currency will I be charged?
Prices are displayed in the organizer's currency (EUR, USD, etc.), but all payments are processed in RON. The exchange rate is applied at the time of your order. You'll see the RON equivalent in your…
What is the member price and how do I get it?
Some organizers offer discounted prices for members. If you hold a valid membership card, you'll see a "Member Price" section on the event page. Member tickets may be limited (e.g., max 2 per…
How do refunds work for tickets and vouchers?
Refund policies are set by the event organizer, not by Tixmondo. Each event may have different refund rules. General guidelines: Check the event page for the organizer's refund policy before…
How do I buy tickets for an event?
To purchase tickets on Tixmondo: Browse events at https://tixmondo.ro or go directly to the event page. Select the ticket type you want and choose the quantity. If a ticket requires a pre-sale code…