How do refunds work for tickets and vouchers?
Refund policies are set by the event organizer, not by Tixmondo. Each event may have different refund rules.
General guidelines:
- Check the event page for the organizer's refund policy before purchasing.
- If a refund is available, contact the event organizer directly through the event page or their contact information.
- For cancelled events, organizers typically issue refunds automatically.
Tix Assurance: Some events offer an optional Tix Assurance add-on at checkout. If purchased, it provides a guaranteed refund in specific circumstances (e.g., illness, travel issues). Check the terms during checkout.
For payment disputes or technical issues, contact support@tixmondo.com.
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Where can I see the cast and special details for an event?
When viewing an event page, look for the “Cast” or “Lineup” section. There you will find: The full cast or lineup for the selected performance date Each artist’s role (for theater/opera) or instrum...
Can I choose more than one artist type on my profile?
Yes! Tixmondo supports multiple artist types on a single profile. For example, you can be listed as both a Soprano and an Actor, or as a Musician and a Dancer. To manage your types: Go to My Profil...
How do events with multiple occurrences work?
Some events — such as theater plays, opera, concerts, or festivals — run across multiple dates (occurrences). Here is how they work on Tixmondo: The event has a single page with all general informa...
How do I enable my public artist page?
If you are listed as an artist on the platform, you can activate your public artist page so fans and event-goers can discover you. To do this: Log in to your Tixmondo account Go to My Profile → Art...
Is my ticket valid for any performance of the event?
No. Your ticket is valid only for the specific date and performance you selected at checkout. Each performance is an independent showing with its own ticket stock and seating. The date and time of ...