How do refunds work for tickets and vouchers?
Refund policies are set by the event organizer, not by Tixmondo. Each event may have different refund rules.
General guidelines:
- Check the event page for the organizer's refund policy before purchasing.
- If a refund is available, contact the event organizer directly through the event page or their contact information.
- For cancelled events, organizers typically issue refunds automatically.
Tix Assurance: Some events offer an optional Tix Assurance add-on at checkout. If purchased, it provides a guaranteed refund in specific circumstances (e.g., illness, travel issues). Check the terms during checkout.
For payment disputes or technical issues, contact support@tixmondo.com.
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Where can I see the cast and special details for an event?
When viewing an event page, look for the “Cast” or “Lineup” section. There you will find: The full cast or lineup for the selected performance date Each artist’s role (for theater/opera) or instrum...
Can I choose more than one artist type on my profile?
Yes! Tixmondo supports multiple artist types on a single profile. For example, you can be listed as both a Soprano and an Actor, or as a Musician and a Dancer. To manage your types: Go to My Profil...
How do events with multiple occurrences work?
Some events — such as theater plays, opera, concerts, or festivals — run across multiple dates (occurrences). Here is how they work on Tixmondo: The event has a single page with all general informa...
How do I enable my public artist page?
If you are listed as an artist on the platform, you can activate your public artist page so fans and event-goers can discover you. To do this: Log in to your Tixmondo account Go to My Profile → Art...
Where can I see the cast or artists for an event?
If the organizer has published cast information, you will see a Cast section on the event page. It shows: Artist photos (when available) Artist names and their roles (e.g., “James Zabiela — DJ”, “I...