How can I see the products purchased in an order?
On the Sales Reports → All Orders page, each order row has a small expand arrow on the left. Click it to open an inline panel showing all purchased products for that order: e-tickets, vouchers, and table reservations. For each item you can see the short code and product name.
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A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options: Send a single item — click Send to email next to the specific ticket, voucher or reservation, ente...
How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket, vo...
What is the Sales and Reports dashboard?
The Sales and Reports dashboard gives you a consolidated view of all your events in one place. It shows total revenue, total tickets sold, total commission, active events count, a 30-day daily reve...
What does Scanner Breakdown by Product Type show?
This table shows a matrix of how many check-ins each scanner (staff member or admin) has performed, broken down by product type — Tickets, Vouchers, Member Cards. It helps you evaluate staff perfor...