Why does my settlement show a different amount than my sales report?
The Settlement Dashboard shows your net earnings in RON (total revenue minus Tixmondo commission). If your events use a different currency (e.g., EUR), the amounts are automatically converted to RON using the current exchange rate.
The sales report on the Sales & Reports home page also displays amounts in RON. Both should match. If you notice a discrepancy, it may be due to exchange rate fluctuations between the time of sale and the time you check the settlement.
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Can I request a payout before my event takes place?
This depends on your Settlement Trust Level: Level 0 (new organizers): Payouts are only available for past events (after the event date has passed). Level 1: You can request up to a percentage of f...
What is the Settlement Trust Level?
The Settlement Trust Level determines whether you can request advance payouts for upcoming events: Level 0: Settlement only after the event has taken place. This is the default for new organizers. ...
How do I request a payout from my sales?
Go to Sales & Reports > Settlement > Request Payout. You will see a list of your events with available balances. Select the events you want to withdraw from by checking the checkboxes, adjust the a...
What is the Settlement feature?
The Settlement feature allows you as an organizer to request payouts from your ticket and product sales revenue. You can see your total earnings across all events, request bank transfers, or move f...
How long does it take to receive my settlement payout?
After you submit a payout request, the Tixmondo team reviews it (typically within 1-2 business days). Once approved, the bank transfer is initiated and usually arrives in your account within 1-3 bu...