Contracts

What can I do before signing the Framework Contract?

You can explore and set up most of Tixmondo's features without signing the Framework Contract. Think of it as a free playground: Create events in draft mode — set up details, dates, locations. Design…

How does the Tixmondo commission work in practice?

Tixmondo charges a percentage-based commission on each transaction. Here is how it works: You (the organizer) set the product price and optionally a service fee. The customer pays the total amount…

What is the Framework Contract and why do I need to sign it?

The Framework Contract is a one-time platform agreement between your business and Tixmondo. It covers all commercial activities on the platform: selling tickets, vouchers, table reservations, member…

How do I sign the Framework Contract?

The signing process is fully digital and takes just a few minutes: Select billing information — Choose your company billing contact (individual billing is not accepted, a company is required). Read…

What commissions does Tixmondo charge?

Tixmondo charges a commission on each commercial transaction, calculated as a percentage of the total value (product price + any service fee set by the organizer). Default commissions: Product Type…

Can customers get refunds for tickets? What is Tix Assurance?

Refund policies are flexible and work on two levels: 1. Organizer's refund policy: As an organizer, you decide whether your tickets are refundable or non-refundable. This policy is displayed to…

How do I sign my business contract with Tixmondo?

Before full operation, you need to sign a business contract (framework agreement). Contract Flow: At business activation, a contract is generated (status DRAFT). Go to Business → Administrative →…