Onboarding & Setup
What are the steps to create a new business on Tixmondo?
Creating a business on Tixmondo is a guided process with 5 simple steps: Basic info & phone verification — enter your business name, choose a custom URL, and verify your phone number via SMS or…
What is the custom URL and how should I choose it?
When you create a business, you choose a custom URL (short URL) that becomes part of your business page address on Tixmondo. For example, if you choose my-cool-events, your public page will be at…
What image sizes do I need for my business banner and logo?
When setting up your business, you need to upload two images: Landscape banner (hero image) Minimum size: 1000px wide × 200px tall Recommended: 1920×450px for best quality on all screens Aspect…
Do I need to pay anything to create a business on Tixmondo?
No! Creating a business on Tixmondo is completely free. What's included for free Business profile page with your custom URL Create draft events (design, preview, test) 1 member card type with up to…
What can I do immediately after my business is approved?
Once your business is approved, your dashboard unlocks and you can start using all the features right away: Free features (no contract needed) Create events — design event pages, add descriptions…
What happens after I submit my business for review?
After you complete all the steps and click Submit for Review, here's what happens: Your business status changes to In Review The Tixmondo team receives a notification and reviews your business Review…
How do I receive the activation code when creating a business?
When you create a new business on Tixmondo, you need to verify your phone number with an activation code. You can choose how to receive the code: SMS — a standard text message to your phone number…
What should I do if I didn't receive the activation code?
If you didn't receive the code, you can resend it from the activation page: Click Resend activation code Choose a different delivery method — if you used SMS, try WhatsApp, or vice versa Each channel…
What roles can I assign to team members and what can they do?
You can add team members to your business and assign them specific roles. Go to Business Settings → Team Members in the portal. Available roles: Owner — Full access to everything: events, products…
What can I do before signing the Framework Contract?
You can explore and set up most of Tixmondo's features without signing the Framework Contract. Think of it as a free playground: Create events in draft mode — set up details, dates, locations. Design…
How do I create a new business account on Tixmondo?
To create a new business account: Log in to the Tixmondo Portal at portal.tixmondo.ro. Click "Add New Business" from the dashboard. Follow the step-by-step setup wizard: Enter your business…