Reports & Analytics
How can I see the products purchased in an order?
On the Sales Reports → All Orders page, each order row has a small expand arrow on the left. Click it to open an inline panel showing all purchased products for that order: e-tickets, vouchers, and…
What does Buyer Type mean in reports?
Buyer Type breaks down your customers into three categories: Registered — users who created an account before purchasing. Guest — users who checked out without creating an account. Member —…
What does Scanner Breakdown by Product Type show?
This table shows a matrix of how many check-ins each scanner (staff member or admin) has performed, broken down by product type — Tickets, Vouchers, Member Cards. It helps you evaluate staff…
What is the Sales and Reports dashboard?
The Sales and Reports dashboard gives you a consolidated view of all your events in one place. It shows total revenue, total tickets sold, total commission, active events count, a 30-day daily…
What does Revenue by Product Type show?
This donut chart breaks down your total revenue by product category — Tickets, Vouchers, and Bundles. It helps you understand which product type drives the most income for your event, so you can…
What is Member Price Adoption?
Member Price Adoption shows how many tickets were purchased at a discounted member price versus the regular price. The adoption rate percentage tells you how effective your member card program is at…
What is Sales by Source?
Sales by Source shows where your orders come from: Online — purchases made through the website. Point of Sale — on-site purchases (e.g., at the door). Backoffice — orders created manually by your…
How often does check-in data refresh?
Check-in data updates every time you click the Refresh button on the Check-in Live page. Check-ins appear as soon as they are scanned at the venue — there is no delay. You can refresh as often as you…
What is the Check-in Rate?
The Check-in Rate is the percentage of sold tickets that have been scanned at the venue. For example, if you sold 200 tickets and 150 people have entered, your check-in rate is 75%. A rate of 100%…
What does Revenue by Event show?
The Revenue by Event chart compares net revenue across your upcoming events side by side using a horizontal bar chart. It lets you instantly see which events are performing best financially, helping…
What does Buyer Type on the business dashboard mean?
The Buyer Type donut chart on your business dashboard shows the same breakdown as the event-level report — Registered, Guest, and Member buyers — but aggregated across all your upcoming events. This…
Can I export the list of table reservations?
Yes. On the Table Reservations page for your event, click the Export CSV button. This downloads a CSV file containing all reservations with: table ID, table label, zone, guest name, phone, email…