How does the Venue Designer floor plan work?
The Venue Designer has a dedicated Floor Plan tab where you can visually design your venue layout:
- Zones — Create colored zones (e.g., VIP, Standard, Terrace) with unique names and colors.
- Tables — Place round, square, or rectangular tables. Each table has a label (e.g., T1, T2) and belongs to a zone. You can set capacity per table.
- Decorative elements — Add stage, stairs, exits, pillars, walls, and area labels to make the floor plan realistic.
- Copy/Paste — Use Cmd+C / Cmd+V to duplicate elements quickly.
- Undo — Ctrl+Z / Cmd+Z to undo changes (up to 50 steps).
The floor plan is stored on the venue and reused across events. Pricing and configuration are set per event.
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How do I set up table reservations for my event?
To set up table reservations: Create a floor plan — Go to Tools → Venue Designer, open the Floor Plan tab, add zones, tables, and decorative elements. Save the venue. Configure pricing — Go to your...
Can I manually hold or release tables for specific guests?
Yes! On your event's Table Reservations page, you can: Hold a table — Click on an available table and select “Hold”. Enter the guest's name, phone, and email. The table will be marked as held (bloc...
Can I export the list of table reservations?
Yes. On the Table Reservations page for your event, click the Export CSV button. This downloads a CSV file containing all reservations with: table ID, table label, zone, guest name, phone, email, s...
How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket, vo...