How do I set different prices for different zones or tables?
You can configure pricing at two levels:
- Zone pricing — Each zone has a base price. Go to your event → Table Reservations → select the venue and timeframe, then set the price and currency for each zone. Toggle “Free” if the zone has no charge.
- Table overrides — For premium or special tables, set a per-table price override that takes priority over the zone price. You can also disable specific tables (mark them as unavailable).
- Member pricing — Set discounted prices for members of specific member card types, at both zone and table level.
When a customer reserves a table, the system checks for a table-specific override first, then falls back to the zone price.
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What happens when a customer pays for a table reservation?
The payment flow for paid table reservations works as follows: The customer selects a table on the interactive floor plan and clicks Reserve. A temporary lock is placed on the table (default 10 min...
A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options: Send a single item — click Send to email next to the specific ticket, voucher or reservation, ente...
How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket, vo...
How do I set up table reservations for my event?
To set up table reservations: Create a floor plan — Go to Tools → Venue Designer, open the Floor Plan tab, add zones, tables, and decorative elements. Save the venue. Configure pricing — Go to your...