How are wallet invoices generated?
An invoice (proforma) is automatically generated for each confirmed top-up payment through the Oblio invoicing system. The invoice includes:
- Your company billing details
- The top-up amount in RON (converted from EUR at the exchange rate at the time of payment)
- Product description: "Wallet Top-up X EUR"
Invoices are emailed to your business administrators and can also be viewed in Administrative > Invoices.
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Can I transfer settlement funds to my service wallet?
Yes! Instead of requesting a bank payout, you can transfer funds from your settlement balance directly to your Business Wallet. This is instant (no admin approval needed) and the funds become immed...
How do I top up my Business Wallet?
To add funds to your wallet: Go to Administrative → Balance in the portal menu. Click "Top up balance". Enter the amount in EUR (minimum 5 EUR). Review the equivalent in RON (if applicable) and acc...
What services can I pay for with my wallet balance?
Your wallet balance can be used to pay for platform services including: SMS notifications — send text messages to your customers (event reminders, ticket confirmations, etc.). Email campaigns — bul...
What services use the wallet balance?
The wallet balance is used to pay for consumable services on the platform: SMS notifications — send text messages to your members and ticket holders Email campaigns — send marketing emails to your ...
Are wallet credits refundable?
No. Wallet credits are non-refundable. When topping up, you explicitly acknowledge and waive your right of withdrawal pursuant to EU Directive 2011/83/EU, Article 16(m), as the digital content and ...