What image sizes and formats should I use for event banners?
For the best visual experience, follow these guidelines for event media:
Hero Banner (Landscape):
- Recommended size: 1920 x 1080 pixels (16:9 ratio).
- Format: JPG or PNG.
- This is the main banner displayed at the top of your event page.
Portrait Image:
- Recommended size: 800 x 1200 pixels (2:3 ratio).
- Format: JPG or PNG.
- Used in event cards and listings.
Video:
- Paste a YouTube URL — the video will be embedded on your event page.
- No file upload needed for videos.
Go to Event Setup → Appearance to upload or change your banners. You can preview how they look before publishing.
Tip: Use high-quality images with minimal text overlay — the event name and details are displayed separately on the page.
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Why is my event not published after clicking Publish?
When you first start using Tixmondo, your events require admin approval before they become publicly visible. Here is what happens: You click Publish on your event. The event status changes to Ready...
How do guest invitations work for events?
You can send digital invitations to guests for your event directly from the portal. Go to your event and select Invitations from the event menu. Add guests by entering their name and email address....
How do I customize the appearance of my event page?
Customize your event's look with banners, videos, and rich descriptions. Event Banners: Open event → Event Appearance. Upload a banner image (recommended: 1920×1080, JPG/PNG). Banner Videos: Add a ...
How do I create a new event?
To create a new event: Go to Events → Dashboard in the portal menu. Click "Create New Event". Fill in the event details: Event Name — The title displayed to customers. Date & Time — When the event ...