Event setup
How do I set the age policy for an event?
You can set an age restriction on your event to inform customers about minimum age requirements. To configure it: Open the event in the Event Editor In the “General Information” section, find “Age…
Where do I fill in attribute values for an event?
After you have defined custom attributes for your organization, you can fill in their values per event: Open the event in the Event Editor Navigate to the “Attributes” tab (or section) You will see…
How do I define custom event attributes?
Custom event attributes let you add structured information fields to your events beyond the standard description. Examples: language, subtitles, duration, dress code, accessibility features. To…
Can ticket prices and availability differ for each performance?
Yes. Products and base prices are defined on the parent (recurring) event and shared across all performances. However, you can override prices and stock per performance: Override price — set a…
When is the cast visible to customers?
The cast is visible to customers only when: The performance is published (status: Published) The performance is visible (not hidden) You have assigned a cast to that performance (via preset or manual…
What does the event clone option do?
The clone feature creates a complete copy of an existing event as a new, independent event. This is different from performances (occurrences). Clone creates: A new standalone event with all details…
How are events with multiple performances displayed to customers?
Events with multiple performances appear as a single entry in search results and event listings, showing the name and the next upcoming performance date. Individual performances are not listed…
What rules exist for the start and end dates of a performance?
When creating a performance (occurrence), these rules apply: Start date is required — every performance must have a start date and time End date is optional — but recommended for multi-hour events…
How does the cast/lineup module work for events?
The cast module lets you manage artists and their assignments for recurring events. It has three components: Roles — Define the roles for your production (e.g., “Headliner”, “Warm-up”, “DJ Resident”…
What are event performances (occurrences) and when should I use them?
Performances (occurrences) let you create multiple showings of the same event, each on a different date. Instead of creating separate events for each performance, you create one recurring event and…
How do I set up table reservations for my event?
To set up table reservations: Create a floor plan — Go to Tools → Venue Designer, open the Floor Plan tab, add zones, tables, and decorative elements. Save the venue. Configure pricing — Go to your…
What happens if my event is rejected?
If your event is not approved, you will receive an email with the reason for rejection. You can review the feedback, make the necessary changes, and resubmit by going to Settings → Visibility and…
Why is the age restriction field required?
The age restriction field is mandatory because it is publicly displayed on your event page and helps attendees determine if the event is suitable for them. Options include: All ages, Kids & Family…
What happens when I submit an event for publishing?
When you click Save & Publish, your event is submitted for review by the Tixmondo team. You will see a Pending Approval status. The event will be published automatically once approved. You will…
Why can I not add tickets or vouchers to my event?
Adding products (tickets, vouchers, bundles) requires a signed Framework Agreement between your company and Tixmondo SRL. This is required because selling products involves financial transactions. Go…
Can I manage multiple event locations for my business?
Yes. You can add and manage multiple locations for your business. Each event can then be assigned to a different location. Go to Business Settings → Locations in the portal. Click "Add new location"…
How do guest invitations work for events?
You can send digital invitations to guests for your event directly from the portal. Go to your event and select Invitations from the event menu. Add guests by entering their name and email address…