Events
What is the entertainment tax rate and how do I choose?
The entertainment tax (impozit pe spectacole) is a local tax paid to the city hall. The rate depends on the type of event: 2% — for theater, music concerts, opera, ballet, dance shows, cinema, sports…
Can I regenerate fiscal documents after the event?
Yes, absolutely. You can generate and regenerate all 4 fiscal documents at any time — before, during, or after the event. Each time you regenerate a document, it recalculates all data from the…
How do I generate fiscal documents for my event?
Follow these steps: Open your event in the portal Go to Settings → Contracts & Declarations Set the entertainment tax rate (2% for music/theatre/sports, 5% for other entertainment) Click Generate on…
Why do I need serial prefixes on my ticket prices?
Romanian fiscal law requires that each ticket has a unique serial number from a registered series. The serial prefix identifies the series (e.g., "TIX-2026-VIP"), and each ticket gets a sequential…
What are the fiscal documents I need for my event?
Romanian law (art. 481, Law 227/2015) requires event organizers to submit 4 fiscal documents to the local tax authority (DITL) for each event: Series Registration Request (Cerere inregistrare/vizare…
What is the Series Cancellation Report (Proces verbal anulare)?
The Series Cancellation Report is an official document that records the destruction of unsold tickets. It includes: Tickets that were never sold (remained in stock) Tickets that were sold and then…
Can I hold or block seats from being sold?
Yes. On the Seating page, select seats on the map and click Hold Seats. Held seats are not available for purchase. Release them anytime with Release Seats. Use cases: VIPs, press, sponsors…
How does the Venue Designer work?
The Venue Designer is a visual tool for creating and editing venue layouts: Sectors — Create colored zones (e.g., VIP, Standard, Balcony). Each sector groups rows of seats. Rows — Add straight or…
What does the customer see when buying seated tickets?
Customers have two ways to choose seats: Best Available (default) — Select quantity, click "Choose seats". System suggests best consecutive seats (center, close to stage). Customer can adjust on the…
How do I set up a seated event with assigned seating?
Setting up a seated event requires these steps in order: Create your venue layout — Go to Tools → Venue Designer. You can start from a Global venue template or create one from scratch. Add sectors…
How do I map sectors to ticket products?
After creating ticket products and configuring seating mode: Go to Sales & Products → Seating. Select your venue from the dropdown. In the Sector Mappings panel, select the ticket product for each…
Can I set member prices for seated tickets?
Yes. Set up member card discount on the ticket price (Member Card Facilities). When a member selects seats, each seat card shows a Member checkbox to toggle member pricing per seat. The system…