Settlement
What is the Settlement feature?
The Settlement feature allows you as an organizer to request payouts from your ticket and product sales revenue. You can see your total earnings across all events, request bank transfers, or move…
How do I request a payout from my sales?
Go to Sales & Reports > Settlement > Request Payout. You will see a list of your events with available balances. Select the events you want to withdraw from by checking the checkboxes, adjust the…
How long does it take to receive my settlement payout?
After you submit a payout request, the Tixmondo team reviews it (typically within 1-2 business days). Once approved, the bank transfer is initiated and usually arrives in your account within 1-3…
Can I request a payout before my event takes place?
This depends on your Settlement Trust Level: Level 0 (new organizers): Payouts are only available for past events (after the event date has passed). Level 1: You can request up to a percentage of…
What is the Settlement Trust Level?
The Settlement Trust Level determines whether you can request advance payouts for upcoming events: Level 0: Settlement only after the event has taken place. This is the default for new organizers…
How is the Tixmondo commission calculated on my settlement?
Tixmondo retains a commission percentage from each ticket sale (default 4%, configurable per business via your framework contract). The commission is automatically deducted from the revenue. On the…
Can I transfer settlement funds to my service wallet?
Yes! Instead of requesting a bank payout, you can transfer funds from your settlement balance directly to your Business Wallet. This is instant (no admin approval needed) and the funds become…
What happens if my settlement request is rejected?
If your settlement request is rejected by the Tixmondo team, you will receive an email with the reason for rejection. The requested funds will automatically become available again in your settlement…
Where can I see my settlement history?
Go to Sales & Reports > Settlement > History. Here you can see all your past and current settlement requests, including: Request date and type (Bank Payout or Wallet Transfer) Amount in RON Current…
Why does my settlement show a different amount than my sales report?
The Settlement Dashboard shows your net earnings in RON (total revenue minus Tixmondo commission). If your events use a different currency (e.g., EUR), the amounts are automatically converted to RON…
Can I select specific events for my payout request?
Yes! On the Request Payout page, you will see a table listing all your events with available balances. You can: Check the checkbox next to each event you want to include Adjust the payout amount per…
What does "Locked" mean on a future event in the settlement?
A "Locked" badge on a future event means your current Settlement Trust Level does not allow advance payouts for that event. The funds will become available for withdrawal after the event date has…
Will I receive an invoice for the Tixmondo commission?
Yes. When your settlement request is approved (for bank payouts) or processed (for wallet transfers), Tixmondo automatically generates a commission invoice. This invoice covers only the Tixmondo…