A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options:
- Send a single item — click Send to email next to the specific ticket, voucher or reservation, enter the correct address, and confirm.
- Resend the full order — click Resend full order in the order header, enter the correct address, and confirm. All PDFs will be sent in one email.
Every resend is logged in an audit trail (who sent it, when, to which address). There is no resend limit.
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How can I download a ticket, voucher or table reservation PDF from an order?
Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the portal (e-ticket, vo...
How can I see the products purchased in an order?
On the Sales Reports → All Orders page, each order row has a small expand arrow on the left. Click it to open an inline panel showing all purchased products for that order: e-tickets, vouchers, and...
How does table scanning work at the venue?
When a guest arrives at the venue: The guest shows their reservation QR code (received via email or SMS). Your staff scans the QR code using the Tixmondo scanning app. The system changes the table ...
How do I set up table reservations for my event?
To set up table reservations: Create a floor plan — Go to Tools → Venue Designer, open the Floor Plan tab, add zones, tables, and decorative elements. Save the venue. Configure pricing — Go to your...