Wallet (Balance)
Can I transfer settlement funds to my service wallet?
Yes! Instead of requesting a bank payout, you can transfer funds from your settlement balance directly to your Business Wallet. This is instant (no admin approval needed) and the funds become…
What services can I pay for with my wallet balance?
Your wallet balance can be used to pay for platform services including: SMS notifications — send text messages to your customers (event reminders, ticket confirmations, etc.). Email campaigns — bulk…
How do I top up my Business Wallet?
To add funds to your wallet: Go to Administrative → Balance in the portal menu. Click "Top up balance". Enter the amount in EUR (minimum 5 EUR). Review the equivalent in RON (if applicable) and…
What is the Business Wallet?
The Business Wallet is a prepaid balance system for your business on Tixmondo. You add funds in EUR using your credit or debit card, and the balance is used to pay for consumable services such as SMS…
How do I add funds (top-up) to my wallet?
Navigate to Balance in the main menu, then click Top up. Follow these steps: Enter the amount in EUR (minimum 5 EUR) Select your company billing information Accept the non-refundable waiver checkbox…
What are the minimum and maximum top-up amounts?
Minimum top-up: 5 EUR per transaction. Maximum wallet balance: 10,000 EUR. You can top up any amount as long as your total balance does not exceed this limit. Rate limit: Maximum 5 top-up attempts…
What services use the wallet balance?
The wallet balance is used to pay for consumable services on the platform: SMS notifications — send text messages to your members and ticket holders Email campaigns — send marketing emails to your…
Are wallet credits refundable?
No. Wallet credits are non-refundable. When topping up, you explicitly acknowledge and waive your right of withdrawal pursuant to EU Directive 2011/83/EU, Article 16(m), as the digital content and…
How can I view my transaction history?
Go to Balance > History from the main menu. You will see a complete list of all wallet transactions with the following details: Date — when the transaction occurred (in your business timezone) Type —…
How are wallet invoices generated?
An invoice (proforma) is automatically generated for each confirmed top-up payment through the Oblio invoicing system. The invoice includes: Your company billing details The top-up amount in RON…
How do currency and exchange rates work for wallet top-ups?
Your wallet balance is always displayed in EUR. However, payments are processed in RON (Romanian Lei) through the Netopia payment gateway. The EUR to RON exchange rate is fixed at the moment you…
Where can I see my current wallet balance?
Your wallet balance is visible in several places: Header icon — a wallet icon with the current balance is displayed in the top navigation bar (visible when balance is greater than 0) Balance…