Support Center

How do the chair markers around tables work in the floor plan?

When customers view your Floor Plan on the event page, each reservable table is rendered with small chair markers around it — a top-down view that mimics a real venue. How many…

How can I download a ticket, voucher or table reservation PDF from an order?

Open the order details by clicking the expand arrow on the Sales Reports → All Orders page. Each product item has a Download button that lets you save the PDF directly from the…

A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?

Go to Sales Reports → All Orders, find the order and click the expand arrow. You have two options: Send a single item — click Send to email next to the specific ticket, voucher or…

How can I see the products purchased in an order?

On the Sales Reports → All Orders page, each order row has a small expand arrow on the left. Click it to open an inline panel showing all purchased products for that order…

What is the Settlement Trust Level?

The Settlement Trust Level determines whether you can request advance payouts for upcoming events: Level 0: Settlement only after the event has taken place. This is the default…

How is the Tixmondo commission calculated on my settlement?

Tixmondo retains a commission percentage from each ticket sale (default 4%, configurable per business via your framework contract). The commission is automatically deducted from…

Can I request a payout before my event takes place?

This depends on your Settlement Trust Level: Level 0 (new organizers): Payouts are only available for past events (after the event date has passed). Level 1: You can request up to…

How do I request a payout from my sales?

Go to Sales & Reports > Settlement > Request Payout. You will see a list of your events with available balances. Select the events you want to withdraw from by checking the…