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Frequently Asked Questions
Main categories
Customer
Contracts
Can customers get refunds for tickets? What is Tix Assurance?
Customer
Registration & Login
How do I register?
What do I need to become a Tixmondo user?
How to register to tixmondo?
Customer
Buying Tickets / Vouchers
Why can't I add more tickets to my cart?
What is the member price and how do I get it?
How does the voucher code work at checkout?
What is the service fee shown in my cart?
In which currency will I be charged?
Customer
Refunds & Cancellations
How do refunds work for tickets and vouchers?
Customer
Using Membership Cards
What are the benefits of having a membership card?
Customer
Event Check-in
How do I buy tickets for an event?
Customer
Gift Options
Can I buy a voucher as a gift?
Customer
About Tixmondo
How does Tixmondo work for me as a customer?
What is Tixmondo?
Customer
How it works
How does pricing work when products are in different currencies?
What is the Follow feature and how does it work?
How do I follow a business page?
Customer
Vouchers & Gift Cards
How do I apply a voucher code at checkout?
What are bundles (packs) and how do they save me money?
What are vouchers and how do they work?
Business
Organizer Notifications & Alerts
How do I set up a sales threshold notification?
How do I set up a check-in milestone notification?
How do I get notified when a specific person checks in?
Can I send notifications to multiple team members?
What happens if I don't have enough wallet balance for a notification?
Business
Event Setup & Publishing
How do I set up table reservations for my event?
Business
Reports & Analytics
How can I see the products purchased in an order?
What does Revenue by Product Type show?
What is Member Price Adoption?
What does Revenue by Event show?
What is Sales by Source?
Business
Event Check-in
What is the Check-in Rate?
How often does check-in data refresh?
What does Scanner Breakdown by Product Type show?
Business
Digital Check-in & QR Codes
How does table scanning work at the venue?
Business
Table Reservations
How can I download a ticket, voucher or table reservation PDF from an order?
A customer gave the wrong email at checkout — how do I resend their tickets to the correct address?
How does the Venue Designer floor plan work?
Can I manually hold or release tables for specific guests?
What happens when a customer pays for a table reservation?
Business
Wallet (Balance)
Can I transfer settlement funds to my service wallet?
Business
Sales Overview
What is the Sales and Reports dashboard?
Business
Venue Designer
How do the chair markers around tables work in the floor plan?
Business
Billing
How do I save a payment card for subscription renewals?
How do I pay with a saved card?
Business
Events
What are the fiscal documents I need for my event?
How do I generate fiscal documents for my event?
What is the Series Cancellation Report (Proces verbal anulare)?
What is the entertainment tax rate and how do I choose?
Can I regenerate fiscal documents after the event?
Business
Invoices
Will I receive an invoice for the Tixmondo commission?
Business
Payments
How long does it take to receive my settlement payout?
Why does my settlement show a different amount than my sales report?
How do I request a payout from my sales?
How is the Tixmondo commission calculated on my settlement?
What is the Settlement feature?
Business
Settlement
What happens if my settlement request is rejected?
What is the Settlement Trust Level?
Can I select specific events for my payout request?
What does "Locked" mean on a future event in the settlement?
Where can I see my settlement history?
Trial period
Registration & Login
How do I register?
T&C/Privacies/GDPR/Cookies
Privacy Policy
Cookie Policy
T&C/Privacies/GDPR/Cookies
Terms & Conditions
Terms and Conditions for the Use of Services
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